Privacy Policy

Account and Purchase Information

When you create an account or make a purchase, we collect: your name, email address, billing address, phone number, payment information (processed securely through our payment processors), purchase history, download history, and product preferences. For business customers, we may also collect company name, tax identification numbers, and billing contacts.

Payment and Transaction Data

We work with secure payment processors including Stripe, PayPal, and other authorized payment gateways. While we don't store complete credit card information on our servers, we may retain transaction IDs, payment status, and billing information for order fulfillment and customer service. All payment data is encrypted and processed according to PCI DSS standards.

Digital Product Usage Data

For digital products, courses, and software, we may collect: download timestamps, license activation data, product usage analytics, course progress and completion rates, user engagement metrics, and support ticket information. This helps us improve our products and provide better customer support.

Website and Technical Information

We automatically collect: IP address, browser type and version, operating system, device information, referring URLs, pages visited, time spent on pages, search terms used, and geographic location (country/region level). We use cookies, web beacons, and similar technologies for analytics and functionality.

Communication and Support Data

When you contact us, we collect: email correspondence, support tickets, chat logs, phone call records (if applicable), feedback and reviews, and any information you voluntarily provide in surveys or forms.

Order Processing and Fulfillment

Processing payments, delivering digital products, sending order confirmations and receipts, managing licenses and activations, providing download links and access credentials, and handling refunds and cancellations.

Customer Service and Support

Responding to inquiries, providing technical support, troubleshooting issues, managing user accounts, and improving our support processes.

Product Improvement and Development

Analyzing product usage to improve features, developing new digital products, personalizing user experience, and conducting market research.

Marketing and Communications

Sending promotional emails (with consent), product updates and announcements, abandoned cart reminders, and personalized recommendations. You can opt out of marketing communications at any time.

Legal and Security

Preventing fraud and unauthorized access, complying with legal obligations, protecting intellectual property rights, and maintaining security of our platform and digital products.

Payment Processors

We share necessary billing and payment information with our payment processors (Stripe, PayPal, etc.) to complete transactions securely. These processors have their own privacy policies and security measures.

Digital Delivery Partners

For certain digital products, we may use third-party platforms for content delivery, license management, or cloud storage. These partners only receive information necessary to deliver your purchased products.

Analytics and Marketing Services

We use services like Google Analytics, Facebook Pixel, and email marketing platforms to understand user behavior and improve our services. This data is typically aggregated and anonymized.

Legal Requirements

We may disclose information when required by law, to respond to legal requests, protect our rights, prevent fraud, or ensure the safety of our users and platform.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the transaction.

With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

Types of Cookies We Use

Essential Cookies: Required for website functionality, shopping cart, and checkout process.
Analytics Cookies: Help us understand how visitors use our website (Google Analytics, etc.).
Marketing Cookies: Used for advertising and retargeting campaigns.
Preference Cookies: Remember your settings and preferences for future visits.

Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality and your ability to make purchases. Our cookie consent banner allows you to manage your preferences.

Third-Party Tracking

We may use pixels and tracking codes from advertising partners like Google Ads, Facebook, and affiliate networks to measure campaign effectiveness and provide relevant advertisements.

Security Measures

SSL/TLS encryption for all data transmission, secure cloud storage with encryption at rest, regular security audits and penetration testing, access controls and authentication systems, and PCI DSS compliance for payment processing.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Account information is kept while your account is active. Transaction records are retained for tax and legal purposes (typically 7 years). Marketing data is retained until you unsubscribe. Support communications are kept for service improvement purposes.

Data Location

Your data may be stored and processed in servers located in various countries, including the United States and European Union. We ensure appropriate safeguards are in place for international data transfers.

Access and Portability

Request a copy of your personal information, download your data in a portable format, and view your purchase and download history through your account dashboard.

Correction and Updates

Update your account information, correct inaccurate data, and modify your communication preferences.

Deletion and Erasure

Request deletion of your account and personal information (subject to legal retention requirements), remove specific data records, and anonymize your information where possible.

Marketing Opt-Out

Unsubscribe from marketing emails, opt out of targeted advertising, and manage your communication preferences.

Complaint Rights

File complaints with relevant data protection authorities, contact our privacy team with concerns, and request investigation of privacy issues.

License Management

We track digital product licenses, activations, and usage to prevent unauthorized distribution and ensure compliance with licensing terms. This includes monitoring download attempts, activation keys, and user authentication.

Intellectual Property Protection

We may collect information about product usage to protect our intellectual property rights and prevent piracy. This includes tracking unusual download patterns or unauthorized sharing attempts.

GDPR Compliance (EU Users)

If you are located in the European Union, you have additional rights under GDPR including the right to data portability, right to restriction of processing, and right to object to processing based on legitimate interests.

CCPA Compliance (California Users)

California residents have the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information, and the right to non-discrimination.

Payment Processors

Stripe, PayPal, Apple Pay, Google Pay - for secure payment processing

Analytics and Marketing

Google Analytics, Facebook Pixel, Google Ads, email marketing platforms

Customer Support

Live chat services, help desk software, and communication platforms

Content Delivery

Cloud storage providers, CDN services, and digital delivery platforms